Excellent experience. Victor was very knowledgeable and helpful . I came with one particular F-150 in mind and Victor had it out ready for a test drive within minutes. He held the vehicle in my name giving me first dibs at it until my wife could see it. Carol was also very helpful in explaining all the possible warranties with no pressure to purchase. A very rewarding experience
Leased two vehicles from this dealership (within 2 years) 2nd time waited over an hour to pick up a vehicle that turned out to be a different spec then what was agreed upon. Salesperson left me to sit there and wait and ultimately was not knowledgeable about the product. Management would not honour my deal until I took the issue up with the President. Recently went back to look for another car (despite my better judgement). Same salesman told me he did not want to deal with me because I submitted a poor review of his service (deservedly). Told me he would not help me and to go elsewhere; "there are plenty of other ford dealerships". I will never buy from this dealership again. I urge everyone and anyone to stay clear of this place. Dont know their product, Dont honour pricing, Just DONT go!
Leased a car from another dealership in the same automall that night. Way better experience.
I went into Erinwood Ford after a bad experience with another unmentioned Dealer in the Mississauga/Etobicoke area. From the moment I stepped in here there was already a much more friendly and helpful environment. After doing some research and reading reviews I figured i've got nothing to lose. I received a great deal on my trade in as well as a great new 2015 Mustang GT.
I would like to thank Mark Maguire for all the help and patience while making the sale. Mark even came in early on a Sunday morning to help learn how to drive a stick shift :) If you're looking for a new car and a great trade in price I recommend Erinwood Ford. Nick, thanks for the great stories and giving me a great deal! I will be referring all my family and friends to this dealership for their future car purchases!
The dealership is a bit out of the way from my home location but sometimes a bit of travel is worth the customer service delivered!
Thanks for all the Coffee and Great Mustang!