We recently decided to upgrade our 2010 ford F150. We wanted to stay with the F150 ( have a trailer to pull) and used auto trader to input the details of what we were looking for and started our search.We had been to see a few trucks ,different dealerships and met with the salesperson, some good, others not so much! We did come across a 2021 F150 at Erinwood Motors, that met everything we were looking for in a truck, and after txting a couple times with Graham Townsend, we decided to drive out and have a look. We arrived and asked for Graham , and when he came out to greet us, and get to know us a little , honestly it was an amazing feeling to meet someone who you really felt was working for /with you. Graham from start to finish made it the best experience, in purchasing our truck. Very easy going and no pressure at all!
If you are looking to purchase a vehicle ,we would highly recommend heading to Erinwood Ford and asking for Graham! you will not be disappointed!!
So it's been a few months now and there are a couple things with the truck that i wished i had known to check .
1- the sync 4 system ,I found out, updates cant be turned on and the truck is stuck on a factory version meaning there has never been software updates since the truck was built. I had no idea till this week when I started doing some research. I was told the truck had 1 owner and was always serviced at Erinwood Ford, so how this was not addressed i have no idea.After taking to an online ford rep i have to take it to ford service and possibly have to replace the modem/ module.
2 - truck has a 400w power inverter , didn't test it when i brought it home, didn't have a reason to plug any 120v item in.Turns out there is an led light at each plug that should be on, they have never had a green light on from the day i brought the truck home, so it was not tested when the truck was checked out when we purchased it.bottom line , cost will be 600 if i want to replace it.
We still had a good experience purchasing the truck, but in hindsight issues, like i have now, should have been caught during the inspection, pre pickup.

Chevon was excellent,explaining all the details, making me understand everything i needed to make the right choice,thank you for your guidance and i look forward to working with you in the future.

Came one evening recently close to closing . Was not sure we would be able to talk with a sales representative as it was so close to closing . Immediately Chevon came over asking if there was anything he could do for us . So glad he did . He very helpfully showed us what he had available and we made arrangements to come in the next day to look and test drive those that we were interested in . The next day he had the vehicles I was interested in lined up all ready for me . We ended up buying a vehicle the very next morning . I was impressed with his honesty and personality that I knew this was the sales guy for me . I also am a sales guy , real estate , and I know B.S. when I see it . Chevon is a solid guy , no B.S. about him . When showed up to pick it up he was in the lot putting the final touches on it himself. I would recommend him to anyone . Oh and I just love my new Escape . Chevon you deserve all the accolades, thank you so much . 💓

Quick and efficient service provided by Gillian, the Service Advisor. She clearly explained the issue and ensured it was resolved promptly.

David for the getting the best deal for me.
He is very professional and an expert salesman
Thanks to Claudia as well for all the smooth financial dealings
I personally recommend going to Erinwood ford for all your car needs

Working with Doug and his team at Erinwood Ford was a fantastic experience from my first phone call and all of the calls and emails in between right up until a few days later on delivery of my vehicle! Doug went above and beyond to answer my questions, find the vehicle and get it to me promptly. His team was equally amazing to deal with. Everyone was very knowledgeable and patient with me and made me feel
Like my business was important to them. It was a pleasure doing business with Doug and his team and I am in love with my brand new Explorer! Thank you Erinwood Ford! I really appreciate all that you did for me!

I have nothing bad to say from the moment I called to get my car in to get fixed till I picked it from getting all the repairs done Joe in service was so nice he even got me in a loaner vehicle till my truck was fixed called to let me know that the truck will be ready on Thursday when I went to pick up my truck it was waiting for me no wait time at all Ford at Erinwood is the best from sales people like Martin, and Chevy always a ready to greet you
Thank you once again to all the crew at Erinwood ford for taking such good care of me and especially my Explorer

Excellent experience buying our Ford Bronco Sport from this dealership.